Contact New Online Casino
Whether you have a question about how we compare new online casinos in Canada, a thought on one of our reviews or a comment on anything else you have read here, our team is glad to hear from you. The ways to get in touch are set out below.
How to Reach Us
Email is the most reliable way to contact our editorial team.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] | We aim to reply as soon as possible. |
What We Can Help With
New Online Casino is an independent comparison site, not a casino operator. We don't hold player accounts or player funds. We can help with:
- Our reviews and comparisons: how we assess licences, wagering terms, payout times and game libraries, and why a brand sits where it does.
- Outdated or incorrect information: a changed bonus term, a new licence number or a payment method that no longer works. Please tell us what you saw and where.
- Feedback and suggestions: ideas for topics, features or clearer explanations.
- Partnership and advertising enquiries: commercial arrangements never decide our rankings.
- Privacy requests: requests to access or correct personal information, made under Canadian privacy law, including PIPEDA.
What to Contact the Casino About
Anything tied to your player account sits with the operator, so please contact the casino directly about:
- Account access, identity checks and KYC verification
- Deposits, withdrawals and delayed payouts
- Bonus terms, wagering requirements and maximum bet rules
- Disputes, which go to the operator first and then, if they remain unresolved, to the authority that licenses it
If you are worried about your own gambling, please visit our Responsible Gambling page, or reach out to a provincial support service such as ConnexOntario, GameSense or Quebec's Jeu : aide et référence for free, confidential help.